Policies

Please find the official terms and conditions for Sea Otter Inn below:

Hotel Policies

Cancellation Policy

Cancel your stay more than 48 hours in advance of check-in time (3pm) on the day of your arrival, otherwise, you will be charged full payment for one night plus tax. Cancellation policies may differ for group rates. For the Cambria Christmas Market and Lights at Cambria Pines, you must cancel your stay more than 14 days in advance of check-in time (3pm) on the day of your arrival, otherwise, you will be charged the full payment for your stay.

Cancellations can only be made by calling our reservations center at 1-800-966-6490 or by calling the hotel directly at 805-927-5888. We cannot accept cancellations made by email. 

 

Office Hours

Our office is open daily from 8:00am to 9:00pm. If you plan to arrive after 7pm, please text us at 805-927-2235 (text only) so we can send your door access code to you. 

 

Cashless

We only accept debit and credit cards for all purchases (room payments, gift shop items, etc.).

 

Guarantee Policy 

All reservations require a valid credit card at the time of booking.

 

Terms and Conditions 

  • Check-in time: 3:00 p.m. 
  • Checkout time: 11:00 a.m. 
  • Rates subject to change  
  • Pets are welcome in designated pet-friendly rooms for a nominal fee. There is a $25 nightly fee for up to two well-behaved pets with no breed or weight restrictions. Pets must never be left unattended in the guest room and must be on a leash or in a carrier at all times when outside of the guest room.  
  • All hotel room rates are quoted for two guests. Additional guests are welcome in rooms that accommodate more than two guests. Any additional guests (adult or child age 6+) will incur an extra charge of $20 each. Children age 5 and under are free.  
  • Adult rollaway $10, only available in King rooms.  
  • Crib - free, first come, first served  
  • Self parking - free

 

Privacy Policy 

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are fundamental rights.
  • We are committed to safeguarding the personal data of our users.
  • Data should only be collected and processed when absolutely necessary and handled responsibly.
  • Spam is not tolerated; we respect your communication preferences.
  • Your personal information will never be sold, rented, or distributed without your explicit consent.

 

Relevant Legislation

This website complies with the following laws and regulations regarding data protection and user privacy:

  • EU General Data Protection Regulation (GDPR) 2018
  • California Consumer Privacy Act (CCPA) 2020
  • Children's Online Privacy Protection Act (COPPA) for users under 13 in the U.S.

 

Information Collection and Use

Site Visitation Tracking

We use Google Analytics (GA) and similar tools to understand user interaction with our site. These tools collect data like geographic location, browser type, device, and operating system. This information does not personally identify you. Your IP address may be logged but is anonymized by our third-party processors.

  • Cookies: GA uses cookies to track visits. You can disable cookies in your browser settings to opt out of tracking.
  • Third-Party Data Processors: Google’s privacy policy applies (see "Third-Party Data Processors").

Blog Comments

If you post a comment on our blog, the data you provide—name, email address, IP address, and comment timestamp—is stored securely. Your name will appear publicly. If you wish to remove a comment, contact us with the email address used to post it. If you are under 16 years of age, you MUST obtain parental consent before posting a comment on our blog. 

Note: Avoid sharing personally identifiable information in public comment fields.

Contact Forms

Data submitted through our contact forms is sent via encrypted email protocols (TLS/SSL). It is not stored on our website.

Email Newsletter

If you subscribe to our newsletter, your email address will be securely stored by our email marketing service provider. You may unsubscribe at any time via the link provided in our emails or by contacting us directly. If you are under 16 years of age, you MUST obtain parental consent before joining our email newsletter. 

Location-Based Features

If you access location-based features, such as directions or local offers, your approximate location may be collected. This data is anonymized and used only for the intended purpose.

 

Cookies Policy

We use cookies to improve your experience:

  1. Essential Cookies: Required for site functionality.
  2. Analytics Cookies: Help us analyze website performance.
  3. Advertising Cookies: Used to show personalized ads based on browsing behavior.

Cookie Preferences: You can control or disable cookies through your browser settings.

 

Third-Party Data Processors 

We partner with trusted third-party services for specific functions:

These processors comply with GDPR, CCPA, and other relevant regulations.

 

Data Security

We take the security of your data seriously and employ:

  • End-to-end encryption for data transmission
  • Regular audits of our data storage practices

 

Data Breaches

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours if identifiable data is compromised.

Your Rights
You have the right to:

  • Access the data we store about you.
  • Request correction or deletion of your data.
  • Opt-out of data processing where applicable.
  • File a complaint with a data protection authority if your rights are violated.

Contact us for assistance with any of these rights.

 

Changes To This Policy

We may update this policy to align with new regulations or technology advancements. Check this page periodically for updates. Significant changes will be communicated to our users via email or on our website.

 

For any questions about this privacy policy, please contact us at information@moonstonehotels.com or through our contact form.